At IoTKinect, we are committed to providing clear and transparent terms for all product and service purchases. These Terms of Sale govern your purchase and use of IoTKinect products, accessories, and services.

Acceptance of Orders

All orders placed with IoTKinect are subject to our acceptance and verification. We reserve the right to:

Review and Approve: Evaluate orders based on credit approval and product availability
Accept or Decline: Refuse any order or portion thereof without providing a reason
Confirm Availability: Verify product stock and delivery capabilities before finalizing orders

Orders become binding upon acceptance by IoTKinect, and we'll notify you once your order has been confirmed.

Pricing and Charges

Our pricing structure is designed to be transparent and predictable for your business planning.

Price Structure

Quoted Prices: Prices are as stated in official IoTKinect quotes or as agreed upon in writing
Additional Charges: All prices exclude applicable taxes, tariffs, shipping, handling, and insurance unless explicitly stated otherwise
Price Validity: Quoted prices remain valid for the period specified in the quote

We maintain stable pricing policies and will honor all confirmed quotes within their validity period.

Ordering Process

We've made it easy to place orders through multiple channels that suit your workflow.

Available Order Methods

Email: Send orders to [email protected]
Telephone: Call our sales team during business hours
Fax: Submit written orders via fax

Order Confirmation

Once received, your order will be reviewed and processed. Orders become binding upon acceptance by IoTKinect, and you'll receive confirmation of acceptance along with estimated delivery timelines.

Shipping and Delivery

Understanding our shipping terms helps you plan for product arrival and manage logistics effectively.

Shipping Terms

All shipments follow FOB (Free on Board) shipping point terms unless otherwise agreed upon in writing. This means:

Risk Transfer: Risk of loss or damage transfers to you upon delivery to the carrier
Shipping Responsibility: You assume responsibility for products once they leave our facility
Carrier Selection: We work with trusted carriers to ensure reliable delivery

Delivery Timelines

Delivery dates provided are estimates based on current information. While we strive for accuracy, IoTKinect shall not be held liable for delays caused by circumstances beyond our reasonable control, including carrier delays, customs processing, or force majeure events.

Payment Terms

Clear payment terms ensure smooth transactions and ongoing business relationships.

Standard Terms

Payment Period: Invoices are due within 30 days (Net 30) from the date of invoice unless otherwise specified
Partial Shipments: Each partial shipment will be invoiced separately
Late Payment: Overdue accounts may incur interest charges at the maximum rate allowed by law

Collection and Fees

Late payments may be subject to collection activities, including reasonable attorney's fees. We encourage timely payment to avoid additional charges and maintain positive business relationships.

Product Warranty

We stand behind the quality of our products with a comprehensive warranty program.

Warranty Coverage

IoTKinect warrants that all IoTKinect Products and IoTKinect Accessories will be free from material defects in material and workmanship for 90 days from the date of shipment.

Warranty Conditions

This warranty applies when:

Products are used for their intended purpose without improper or excessive use
Proper installation, service, and maintenance procedures have been followed
Products have not been damaged, modified, or altered after shipment

Making a Warranty Claim

To exercise warranty rights:

Provide Written Notice: Contact us in writing within the 90-day warranty period
Describe the Defect: Provide details about the issue and how it manifests
Return Product: Ship the defective item back to IoTKinect (shipping paid by buyer)

Warranty Remedy

At IoTKinect's sole discretion, we will:

Repair the defective parts
Replace the defective product or accessory
Refund the purchase price

Out-of-Warranty Service

Products outside the warranty period can be serviced at our current hourly repair rate. Non-defective products returned for testing will be shipped back at your expense, with testing and handling costs borne by you.

Important Warranty Limitations

Product Selection Responsibility: You assume responsibility for selecting products and services appropriate for your intended application and for verifying all product certifications and required standards prior to purchase.

No Guarantee of Results: IoTKinect does not warrant that products will meet your specific requirements or specifications, or that operation will be uninterrupted or error-free.

Specifications and Drawings: Any requirements, specifications, or drawings provided by you or by IoTKinect are for convenience only and shall not be binding unless agreed in writing by the Vice President – Software Development of IoTKinect.

Exclusive Remedy: The warranty remedies described above constitute your sole and exclusive remedy for defective products.

Warranty Disclaimer: The foregoing warranty and any third-party manufacturer warranties are in lieu of any and all other warranties, express, implied, or arising under law, including but not limited to the implied warranties of merchantability, non-infringement, and fitness for a particular purpose.

Limitation of Liability

To ensure predictable business relationships, we maintain clear limitations on liability.

Excluded Damages

IoTKinect shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the sale of products, even if advised of the possibility of such damages.

This limitation protects both parties by establishing clear boundaries for liability and enables us to offer competitive pricing.

Claims, Cancellations, and Returns

We've established clear procedures for handling issues, changes, and returns.

Filing Claims

Claims for shortages, damages, or defects must be submitted in writing within 90 days of receipt of products. This timeframe ensures issues can be properly documented and addressed while details are fresh.

Cancellations and Returns

Order cancellations and product returns are subject to approval by IoTKinect and may be subject to restocking fees not to exceed 30% of the purchase price. Contact our sales team to discuss cancellation or return requests.

Product Design and Improvements

Innovation is at the heart of what we do. IoTKinect reserves the right to make design changes or improvements to products without prior notice. These improvements reflect our commitment to delivering the best possible solutions to our customers.

Intellectual Property Protection

We respect intellectual property rights and take infringement seriously.

Our Commitment

IoTKinect warrants that the sale or use of our products does not infringe upon any third-party intellectual property rights. Should any claim of infringement arise, we shall indemnify you against such claims, provided you:

Promptly notify IoTKinect in writing of any infringement claim
Cooperate with IoTKinect in the defense of such claim

Export Compliance

International commerce requires careful adherence to regulations.

Your Responsibilities

You agree to comply with all applicable export control laws and regulations governing the sale, export, or transfer of products. IoTKinect may require export licenses or other documentation prior to shipment to ensure compliance with applicable laws.

Confidentiality

Business relationships often involve sharing sensitive information. Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during transactions and business interactions.

Legal Limitations

To ensure timely resolution of any disputes, any legal action arising out of or relating to the sale of products must commence within 3 months from the date of delivery, or such action shall be barred.

Force Majeure

We cannot control every circumstance. IoTKinect shall not be liable for any delay or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, storms)
War, terrorism, or civil unrest
Strikes or labor disputes
Natural disasters
Government actions or regulations
Supply chain disruptions beyond our control

Entire Agreement

These Terms of Sale constitute the entire agreement between the parties with respect to the sale of products and supersede all prior agreements and understandings, whether written or oral. No modification or waiver of any provision shall be binding unless in writing and signed by both parties.

By placing an order with IoTKinect, you acknowledge and agree to be bound by these Terms of Sale.

Questions and Contact

If you have questions about these Terms of Sale or need clarification on any provision, our team is here to help.

Sales Inquiries
Email: [email protected]

Company Address
IoTKinect Inc.
967 Whirlaway Cres #114
Victoria, British Columbia
Canada V9B 0Y1

Version: 1.1
Last Updated: April 8, 2025

Terms of Sale